Terms and conditions

These terms apply to all services provided by Swiloweb (websites, online stores, branding, print, SEO, business software, AI, hosting and maintenance). In case of conflict, the French version prevails.

Each service is subject to a detailed quote, valid for 30 days unless stated otherwise. An order is final once the quote is signed, including by electronic signature in the client area or through the secure link sent by email. Date, time and IP address of the signature are recorded as evidence.

Prices are in euros, as stated in the quote. Unless otherwise stated, a deposit of 30 to 50% is due on signature and the balance on launch or delivery. Payment by bank transfer (including Wise), online card payment (Stripe) or any other method shown on the invoice. For business clients, late payments incur penalties equal to three times the French legal interest rate plus a fixed €40 recovery fee. Third-party costs (hosting, domains, licences, payment fees) are set by those providers.

Timelines are indicative and start once the deposit and the required content are received. The number of revision rounds is stated in the quote (two by default on mock-ups). Launch, or the absence of written reservations within 15 days of delivery, constitutes acceptance.

Usage rights on the delivered work are transferred upon full payment. Swiloweb's generic tools and libraries remain its property and are licensed to the client for the project. Hosting and domain names ordered on the client's behalf are registered in the client's name.

Maintenance plans run for one year and renew automatically on their anniversary date. The renewal invoice is issued before the due date. Clients may cancel by email at least 30 days before renewal.

Any malfunction reported within 30 days of launch and caused by our work is fixed free of charge. Swiloweb's liability is limited to the amount paid for the service concerned and excludes indirect damages and third-party services.

Consumers have 14 days from signature to withdraw, by email to swiloweb@gmail.com. If they expressly ask for work to start earlier, the work already performed remains payable.

These terms are governed by French law. The parties will first seek an amicable solution.